While every survey process will vary based on the needs of our clients, the methodology selected and
the unique aspect(s) of the project, all CEL & Associates, Inc. assignments have the following
common process elements:
- Every survey project is assigned an Account Manager who will guide the
process from start to finish and interact regularly with the client's team.
- Every survey project is assigned a Client Service Team to assist the Account Manager
and the client in preparing the actual survey instrument, providing
frequent project updates, conducting quality control reviews and responding to specific
client questions/needs.
- Every survey project report can be produced and transmitted in paper or electronic form.
- Every survey project is monitored daily and response rates are provided weekly.
- Our customary survey report contains comparisons to existing prior year data
and best practices benchmarks for eight evaluation factors and three satisfaction indexes.
- Every survey project is presented in either a statistical or narrative format
depending on client preferences. CEL & Associates, Inc. can provide, if requested,
an expanded interpretative report or additional tabulations and data summarizations.
- Many survey projects can be compared to a specific comparable/peer group
of firms.
- Every customary Tenant, Resident and Facility survey report includes an Action Plan
template for use when taking steps to improve performance.
- Our customary survey report is presented with color graphics, which are suitable
for presentation purposes and easy to read.
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