Employee opinions and attitudes can be categorized into eight groupings called Employee
Opinion Factors. CEL & Associates, Inc., in consultation with Human Resources experts,
employee counselors, performance management experts and real estate industry advisors,
codes each of the questions on the Employee Opinion survey to one or more of the following
eight factors:
- Clarity of Direction: Measures how
well the company communicates its overall vision and direction so that each employee can correlate
these guiding principals to their job and primary function. Does the company have a clear vision and
well-understood set of goals? Do the employees at all levels know the mission, values and long-term
objectives of the organization? Do the employees have measurable standards and performance benchmarks
for their job that relate to their work? Does the organization take time to plan how it can improve
performance? Does the company have an effective long-term strategic direction?
- Decision-Making: Measures issues of
empowerment and trust. How does the company make decisions? Do employees at all levels
trust the judgment of their supervisors and company leaders? Are employees involved in decision-making?
Do the employees feel that they are involved and that their opinion/perspective counts? Do employees
feel that they have the necessary information to make the right decisions? Are decisions, once made,
implemented? Do employees feel that decisions have been explained to them? Are decisions reviewed,
using measurable criteria, to see if the right decision was made, or to see what additional
decisions/actions are needed to achieve the proper result?
- Teamwork and Communications: Measures
the perceived level of teamwork, the seamless nature of various business processes and how well
employees at all levels communicate. Is teamwork a strength of the organization? Do employees share
information within their respective group and with other departments/divisions? Is there a good
spirit of cooperation between company leaders and employees? Do employees feel free to voice their
opinions and/or concerns? Are employees kept informed and are they aware of what goes on within the
organization? Is there an attempt by the company to minimize the amount of duplication and paperwork?
Do all employees know how their work tasks are related to the activities of others?
- Leadership: Measures how well the leaders
of the company do relative to creating an optimal environment for performance and contribution. Do
employees perceive that their immediate supervisor is fair and is concerned with their welfare? Do
employees feel that they are treated with respect? Do employees feel that top management encourages
extra effort? Do employees feel that they have the opportunity and necessary tools to lead?
- Productivity Issues: Measures how well
the company does relative to creating an environment where employees are motivated to perform at their
maximum ability and feel they are empowered to do so. Do employees feel that they are held accountable
for their performance? Does the company place a premium on service and productivity? Do employees
take pride in their job performance? Are work and/or performance goals realistic? Are employees
empowered to "do their jobs" with minimal supervision?
- Compensation: Measures compensation-related
issues. The basic components of this Factor are: "Am I getting paid what I think I am
worth?" and "Is the compensation fair?" Do employees feel that they are fairly
compensated for the work that they do? Compared to other companies, do the employees feel that
their benefits are good? Are increases in compensation directly tied to performance?
- Personal Development: Measures the
general welfare of the employee and what the company is doing to nurture and enhance each
employees skills and capabilities. Do employees feel that promotions are directly related
to performance? Are employees satisfied with the recognition that they receive? Do performance
evaluations occur on a regular basis and do they provide honest and constructive feedback? Does
the organization support and encourage personal and career development? How do employees perceive
the company's training program(s)? Do employees feel that the company wants to retain its
employees and is doing all it can to create an environment for personal development?
- Key Values: Measures the foundation of
the organization's culture and principal beliefs. Are employees proud to be a part of this
company? How do employees rate the company's ethics? How is loyalty valued? Does the company encourage
the value of being a good corporate citizen within each community where it operates?
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