Benchmarking

Comparing performance, operating metrics and productivity indices to a comparable/peer group of firms can be a surprising and rewarding experience. Getting better must start with a measure of "where do we rank as compared to others?" In the 1990s, CEL & Associates, Inc. created the first Real Estate Management Index -- a series of 75 different operating indices (e.g., number of accountants per dollar of gross revenues, ratio of employees to net operating income, IT cost per employee, etc.). When combined with CEL & Associates, Inc.'s national compensation and customer satisfaction indices, real estate organizations are able to benchmark their results and operating ratios to others performing/providing similar services. CEL & Associates, Inc.'s national studies regarding security, Internet usage, workplace environments, benefits, operational indices, brokerage commissions and profitability add additional benchmarks to evaluate performance.